Some conference call services are just better suited for small businesses than others. Maybe you’ve found that for some reason, it doesn’t do the little things that make your life a lot easier (like integrating with your calendar app). Maybe it charges you way too much for a tool that just does the bare minimum. (Which is essential when so many businesses operate on the go these days.) My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue or not) and provide the level of report detail (i tried to replace the A/R with another call queue but to no avail).Whether you have a large team that needs to meet every day (sometimes maybe even a few times every day) or you need to meet one on one with clients, conference calls are probably your go-to.Īnd if you’ve used a few conference call services before or done a decent amount of online shopping so far, you’ve likely come across “solutions” that overpromise and underdeliver. Unfortunately this level of detail has been lost as the A/R reporting is no where near as good. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. We found that if another office transferred the call, the customer would hear the call recording advice more than once. We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. This then routes to a call queue that has the team setup to answer. This has a greeting set to advise that calls are recorded for quality purposes etc. I currently have setup an Auto-Receptionist to handle incoming external lines.
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